Shipping & Fulfillment Policy

1. Scope

This policy applies to orders placed with Digital Empire LLC. Digital Empire Wholesale is the brand name used by Digital Empire LLC; it is not a separate company. Where a quotation, invoice, order confirmation, purchase order accepted in writing, supplier terms identified on the order documentation, or a separate written agreement records different shipping terms for a specific order, those terms govern that order.

2. When fulfillment starts

Fulfillment begins after you approve the quotation, Digital Empire LLC issues an order confirmation, and the payment requirements stated on the invoice are met. Orders are not placed with a source before that point.

3. Processing and lead times

• Lead time is the period between order confirmation and dispatch. It is stated on the quotation and is an estimate provided by the source.
• Lead times vary by product, quantity, source and destination.
• If a lead time changes materially after confirmation, we will tell you and set out the options.

4. Shipping methods

Goods are dispatched through the applicable fulfillment channel for the order, which may be the supplier, a distribution or fulfillment provider engaged for that order, or a third-party carrier or freight provider. Depending on the order this may be parcel carriage, palletised freight, or container or air freight.

Digital Empire LLC does not own or operate warehouses, vehicles, freight operations or distribution facilities, and does not hold inventory. Storage, handling and carriage are performed by the supplier, carrier or fulfillment provider applicable to the order.

5. Shipping charges

• Shipping and handling charges are stated on the quotation or invoice before you approve the order.
• Where a charge cannot be fixed in advance, the quotation says so and explains how it will be calculated and confirmed before dispatch.
• Charges are not added after approval without a revised quotation that you approve.

6. Destinations, duties and taxes

• Goods are shipped to the destination recorded on the order confirmation. You are responsible for the accuracy of that address. Changing it after dispatch may not be possible and may incur charges.
• Availability of a destination depends on the goods, the source and carrier coverage. If we cannot ship to a destination, we will tell you before you approve the order.
• Import duties, customs charges, taxes and clearance fees are payable by the customer where they apply, unless the order documentation states otherwise.
• Where documentation, licences or registrations are required to import the goods, providing them is the customer's responsibility.

7. Tracking and updates

Where a carrier provides tracking or consignment references, we pass them to you. Some freight movements do not carry parcel-style tracking; in that case we provide the updates the carrier or source gives us.

8. Delivery, risk and title

• Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing and events outside our control can affect them.
• Someone must be available to receive the shipment at the destination address. Freight deliveries may require suitable unloading access and equipment.
• Unless the order documentation states otherwise, risk passes on delivery and title passes when payment has been received in full.

9. Partial shipments

Where an order covers multiple products or a large quantity, it may ship in more than one consignment. Where we know this in advance it is noted on the quotation or order confirmation.

10. Damaged, short or incorrect shipments

• Inspect the shipment on arrival, before signing for it where the carrier allows.
• Note visible damage or shortage on the carrier's delivery documentation.
• Report the issue to Digital Empire LLC promptly after receipt, and in any event within any timeframe stated on the applicable quotation, invoice, order confirmation or supplier terms. Include the order reference, a description, and photographs of the goods and packaging.
• Keep the goods and the packaging until the claim is resolved. Carriers and suppliers routinely require them for inspection.
• We will take the claim up with the carrier, supplier or fulfillment provider and set out what resolution is available for that order. See the Returns & Refund Policy.

11. Undeliverable or refused shipments

If a shipment cannot be delivered because the address was wrong, delivery was refused, or required import documentation was not provided, any return, storage, redelivery or disposal costs charged by the carrier or supplier are payable by the customer.

12. Contact

Shipping questions: info@digitalempirewholesale.com or (385) 377-5419. Please have your order reference to hand.

Digital Empire LLC, 7993 South 5825 West, West Jordan, UT 84081.