How It Works
Every order follows the same sequence, and each step is confirmed in writing before the next one begins.
The Sourcing and Order Process
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1. You submit a request
Use the Request a Quote form, or email us directly. Tell us the product, the specifications that matter, the estimated quantity, the shipping destination and your target delivery date.
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2. We review and clarify
We read the request and come back with any questions needed to source accurately, for example specification detail, packaging requirements, acceptable alternatives, or quantity flexibility. No cost is incurred at this stage.
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3. We source
We research sourcing options from manufacturers, suppliers and distributors and check pricing, availability and lead time against your requirement. Some requests cannot be sourced. When that happens we tell you rather than substituting something you did not ask for.
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4. You receive a written quotation
The quotation sets out the product and specification, quantity, unit and total price, shipping method and cost where known, estimated lead time, payment terms, and how long the quotation stays valid. Pricing can change if a source changes its pricing or availability after the quotation expires.
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5. Samples, if you want them
Where the source makes samples available, you can request one before committing to a wholesale quantity. Sample cost and shipping are quoted and invoiced separately, and confirmed before anything is sent.
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6. You approve the order
You approve the quotation in writing, by email or by issuing a purchase order referencing it. We then issue an order confirmation recording exactly what was agreed. Nothing is purchased before this point.
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7. You are invoiced and pay
Digital Empire LLC issues an invoice for the approved order. It states the amount due, the due date, the accepted payment methods and the payment instructions for that order. Only use payment instructions that appear on an official Digital Empire LLC invoice or secure payment page.
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8. The order is placed and fulfilled
Once payment requirements are met, we place the order with the source and coordinate fulfillment. We pass on updates as the source and carrier provide them.
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9. Shipment and delivery
Goods ship to the destination on the order confirmation, using a third-party carrier or freight provider. Tracking or consignment references are provided where the carrier supplies them. Check the shipment on arrival and tell us promptly if anything is short, damaged or not as ordered.
Samples and Evaluation
A sample lets you confirm whether a product meets your expectations before committing to a wholesale quantity. Where a source releases samples, we will tell you the cost, the shipping charge and roughly how long it will take before you decide.
- Sample availability is checked per product, not assumed
- Sample charges are quoted and invoiced separately
- Approving a sample does not commit you to a wholesale order
Common Questions
- How long does a quotation take?
- It depends on the product and how many sourcing routes need checking. We will tell you what to expect once we have reviewed your request, and we will come back to you either way.
- Is there a minimum order?
- Minimums are set by the source, not by us, and vary by product. Any minimum that applies is stated on your quotation.
- What am I paying for?
- The goods listed on the approved quotation or invoice, plus any shipping, handling or sample charges shown on that document. Nothing is added after you approve it.
- When do I pay?
- After you approve the quotation and Digital Empire LLC issues an invoice. Payment terms for the order are stated on that invoice.
- Who ships the goods?
- Third-party carriers and freight providers appropriate to the goods, quantity and destination. The method is stated on the quotation or invoice.
- What if something is wrong on arrival?
- Contact us promptly after receipt with your order reference and details, including photos where relevant. What remedy is available depends on the terms applicable to that order. See Returns & Refunds.
Tell us what you need to source.
Send your product requirements and we will review the sourcing options available and outline the next steps.